NowGCC
nowgbs.com Book a Session
Platform-driven GBS / GCC lifecycle

The Intelligent Operating System for Global Capability Centers

Design, build, operate, and continuously improve your GCC using agentic AI, process intelligence, and enterprise blueprints — with measurable outcomes.

Explore Platform See Studios Request a Demo
Define → Design → Operate → Improve Assessment-first adoption Process mining → Agentic roadmap Governance + value tracking Built by GCC practitioners

From fragmented operations to synchronized outcomes

Many GCCs struggle because tools, process design, and governance evolve separately. NowGCC connects them into an operating system that can scale — and learn.

Today’s reality (common failure modes)

  • Disconnected tools + inconsistent data definitions
  • Static service catalogs that don’t reflect actual work
  • Manual governance and limited visibility into performance
  • Improvement programs that stall after “design phase”
  • AI pilots without baselines or adoption pathways

NowGCC synchronization (what changes)

  • Agentic orchestration across humans, bots, and systems
  • Living service catalogs tied to KPIs and SLAs
  • Governance + value tracking built into delivery
  • Continuous improvement loops powered by insights
  • Process mining → defensible agentic AI roadmap

Platform

NowGCC supports the full lifecycle: Assess → Blueprint → Execute → Operate → Evolve with AI. Start small and expand by domain.

Assessment-first adoption

Begin with capability + scope maturity to establish a baseline, align stakeholders, and create the “right-to-invest” roadmap.

Enable first Ring 1 Outputs heatmaps • gaps • priorities

Blueprint engines (design clarity)

Activate structural engines next: service catalog & tiering, governance model, and location logic. Define what “good” looks like before mining.

Then Ring 2 Outputs catalog • SLAs • RACI • shortlist

Process intelligence + value baselines

Use process/task mining and cost-to-serve to quantify bottlenecks, exceptions, and ROI — starting with 1–2 domains (e.g., P2P, R2R).

Then Ring 3 Outputs hotspots • root causes • ROI ranking

Agentic AI roadmap & pilots

Deploy narrow agents where exception density and decision latency hurt cost and SLAs. Measure decision velocity, throughput, and quality.

Then Ring 4 Outputs agent portfolio • rollout waves • success KPIs

Studios

Run NowGCC as focused “studios” that produce artifacts you can use immediately — for exec reviews, BU alignment, and transformation governance.

Assessment Studio

Capability maturity + scope maturity with heatmaps, findings, and prioritized interventions.

Low friction no integrations Best for starting point

Blueprint Studio

Charter + service catalog tiering + governance model + location hypothesis (hub/spoke) with decision gates.

Outputs blueprint pack Best for alignment + funding

Process Intelligence Studio

Process mining and diagnostics to reveal bottlenecks, rework, exceptions, and measurable levers.

Outputs hotspot map Best for value baselines

Agentic Roadmap Studio

Use mining + value baselines to select high-ROI agent use cases and define rollout waves with guardrails.

Outputs agent roadmap Best for AI transformation

Who it’s for

NowGCC is built for teams that need a repeatable, measurable way to design and run GCCs — and modernize them with agentic AI.

🏢

GCC / GBS Leaders

Operate the center with living catalogs, performance rhythms, and value tracking — then evolve with automation and agents.

Use it for run + evolve KPIs SLA • cost-to-serve • quality
📊

CFO / COO / CHRO Sponsors

Get confidence in what moves, why it moves, and how value is measured — from baseline to realized benefits.

Use it for governance + funding KPIs cost • cash • speed
🧩

Consulting & Transformation Teams

Accelerate discovery-to-design with structured engines and produce client-ready artifacts that survive execution.

Use it for repeatable methodology Outputs blueprint packs
⚙️

Functional Owners

Identify processes worth transforming, where exceptions drive pain, and which AI/automation levers will stick.

Use it for prioritize + modernize KPIs cycle time • rework • exceptions

Enablement sequencing

Start with assessments, then design clarity, then mine processes for truth, then deploy agents with measurable outcomes.

1

Ring 1 — Assess & align (Foundation)

  • Enable maturity assessments first (capability + scope).
  • Create evidence and alignment — no integration needed.
  • Outputs: heatmaps, gaps, and a prioritized roadmap.
  • Gate: baseline + target state agreed.
  • Result: leadership air cover + clarity.
2

Ring 2 — Structural intelligence (Design layer)

  • Enable blueprint engines: service catalog, governance, location (light).
  • Define “what should exist” before mining “what happened”.
  • Outputs: signed-off GCC blueprint + sequencing.
  • Gate: scope + model sign-off.
  • Result: repeatable decisions.
3

Ring 3 — Process & value intelligence (Execution readiness)

  • Run process mining + cost-to-serve for 1–2 domains.
  • Quantify cycle time, rework, exceptions, bottlenecks.
  • Outputs: hotspot map + ROI-ranked interventions.
  • Gate: “worth-transforming” list.
  • Result: baselines for impact.
4

Ring 4 — Agentic AI roadmap (Transformation)

  • Select agent use cases where exceptions + latency drive pain.
  • Deploy narrow pilots, then scale with governance.
  • Measure decision velocity, throughput, and quality.
  • Gate: portfolio + KPIs approved.
  • Result: durable transformation.

Contact

Start with Assessment Studio, then sequence into process intelligence and an agentic roadmap. We’ll share a sample artifact pack.

Suggested rollout

Weeks 1–3: mobilize + assessments • Weeks 4–6: blueprint (catalog + governance + location light) • Weeks 7–12: mining + value model • Weeks 13+: agent pilots and scale.

Start small 1–2 domains Scale by wave Measure baseline → impact

Request a demo

Email: info@nowgbs.com
Ask for: NowGCC sample artifacts + sequencing workshop.

Email for Demo